Privacy Policy

What we collect

When you request a quote we collect the details you enter: your name, phone number, email address if given, postcode and a description of the problem. If you contact us on WhatsApp, live chat or email, we receive the information you send there, including any photos.

How we use it

We use your details only to respond to your enquiry, quote for the work and arrange a visit. We do not sell your information or use it for unrelated marketing.

Third party services

Our quote form is processed by Formspree. Live chat is provided by Tawk.to. We use Hotjar to understand how visitors use the site so we can improve it; Hotjar collects anonymised usage data and does not record what you type into the form fields. Each service processes data under its own privacy policy.

How long we keep it

We keep enquiry details only as long as needed to deal with your enquiry and any work carried out, and for record keeping required by law.

Your rights

You can ask to see, correct or delete the information we hold about you by emailing info@garagedoorlocksmith.co.uk.